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Solidifying Processes - Creating Milestones

30+ Years

of Expertise

10+ Years

Average Client Relationship Tenure

100%

Integrity of Data

1200+

Employees Worldwide

Industries

We introduce high-yielding processes to your sector

Real Estate

Imagine an enrolled customer being put in front of your sales personnel!

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Insurance

An end-to-end approach towards a seamless customer life cycle – one neck to hold.

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Banking

Bringing transparency, ease, and velocity to the loaning process.

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Telecom

Digitalising outsourced processes to optimise human intervention and reduce costs.

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Manufacturing

An ecosystem that supports the main ERP in Supply Chain Management for a greater reach at a quarter of the cost.

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Real Estate

Imagine an enrolled customer being put in front of your sales personnel!

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Insurance

An end-to-end approach towards a seamless customer life cycle – one neck to hold.

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Banking

Bringing transparency, ease, and velocity to the loaning process.

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Telecom

Digitalising outsourced processes to optimise human intervention and reduce costs.

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Manufacturing

An ecosystem that supports the main ERP in Supply Chain Management for a greater reach at a quarter of the cost.

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Clients

Delivering enhanced conversion rates, an improved ROI, and increased revenue.

Bausch + Lomb

Case Study

An Insightful Review of our Solutions That Fulfil all Business Services’ Needs

Created a Wholesome Customer Lifecycle with a Real-Time Overview

To combine the contact centre, field teams, and an online view with the reporting of transactions in real-time, we developed an ecosystem called “One Platform”. The platform was praised for requiring fewer customer follow-ups and service postponements. On the other side, improved customer satisfaction prompted bigger collections and the digitalisation of procedures, which rendered obsolete the widely accepted paper-and-pen model. The compliance team was pleased that all transactions were digitally attested to by evidence such as images, videos, GPS coordinates, and time and date stamps. The transaction’s cycle time was also reduced considerably.

Client  – One of India’s top life insurance companies.

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Insurance

Key Results

  • Reduced
    Process turnaround time from 48 hours to 2 hours.

  • Regulatory Compliance
    Processes with digital proofs like photographs, time and date stamps, etc.

  • 40% to 80%
    Increase in premium collections.

Created the “Fraud-Protect” App to Improve the Risk Assessment Experience

We created the “Fraud-Protect” app to aid in pre-risk assessment before coverage could be given for vehicle insurance. This made it easier to combine the inspection form with the secured handheld device’s camera functionality. The application’s built-in time stamp prevented any subsequent fraudulent acts throughout that period of time. The software offers a number of crucial characteristics, including a flawless digital, real-time, and online self-assessment mode that helps the user feel empowered.

Client  –  One of India’s top general insurance companies.

View Case StudyInsurance

Key Results

  • Digital Imprint
    Processes with digital proofs.

  • Anti-Fraud
    Savings of INR 4 lakh per day and indirect savings of INR 50 lakh.

  • Award-Winning
    Won awards for our customers for underwriting EDGE, the CIO, and Celent Model Insurer Asia.

Effectively managing customer engagement to create new business

We set up a customer management process for a leading NBFC in the country. The manual landlines were moved to PRIs with a relevant IVR to assist customers. We mined approximately 50 lakh records to confirm their accuracy. Records from multiple Excel sheets were updated into a database platform. The platform integrated the customer query with the service request through a ticketing system. Remote processing teams could view service requests in real-time. Through this, they not only managed the resolution within the agreed-upon TAT but were also able to bring in much-needed transparency, velocity, and effectiveness in service. We have grown from a team of 3 people to 40, converting a cost centre into a profit centre.

Client  – A leading NBFC in the country.

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Banking

Key Results

  • Customer Engagement
    From zero to >98% first call connect-rate.

  • Analytics
    Automated Querying and Service Requests.

  • Profit Centre
    Added new business based on cross-selling and upselling.

Rule-based underwriting engine to profile and assign a credit limit on customer onboarding

We digitalised the pen-and-paper model of customer profiling and onboarding for a publicly listed telecom company in India. The new process allowed information to seamlessly flow from the client system to our systems in real-time via web services. There was no need for warehouses to store hard reports; MIS was quick, and report retrieval was as simple and instant as clicking a button.

Client  – One of India’s top telecom companies.

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Telecom

Key Results

  • Reduction in TAT
    From 48 hours to 2 hours.

  • Authenticity and Transparency
    GPS-tracked visits.

  • Physical to Digital
    From stocking paper to easy digital retrieval.

Automated the Employee Reimbursement Process to Expedite the System

The employees of our client manually submitted the claims for reimbursement of expenses, often past the due date. Naturally, processing reimbursements took longer, which affected the turnaround time (TAT) and made the workers quite dissatisfied with the procedure. We went above and beyond to help establish an online claim submission environment outside of ERP that is accessible to a large user base, which streamlined the entire employee cost reimbursement procedure. The system is now more effective, timely, and digitalised, thus keeping the claimant and processor satisfied.

Client  – A well-known FMCG company.

View Case StudyBanking

Key Results

  • Turnaround Time
    From 7 days to 2 days, which has created an inclusive web-based environment.

  • Digitalisation
    Online claim submission of images and proofs of supporting documents.

  • Real-Time Tracking
    Online tracking of claims reduced follow-ups and increased the productivity of the F&A team.

Integrating the main ERP using an ecosystem that enables multiple functionalities

We developed an ERP-integrated yet separate ecosystem that helped reach the final customer, tap the secondary markets, and identify spurious products. The solution also gave way to an integrated system that included inventory management, order taking, fulfilment, and customer service. This helped nurture the brand’s value among its customers by providing clear and quick incentives to the dealers and retailers.

Client  – A well-known manufacturing group dealing in automobile parts.

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Manufacturing

Key Results

  • Eliminated Financial Leakages
    By digitalising incentives.

  • Enhanced Brand Loyalty
    Timely info. on schemes and reimbursements.

  • Direct Onboarding of Customers
    Enabled by direct disbursal of incentives.

Empowered the Sales Team with Aid and Assistance to Convert More Leads

To add velocity to the sales of our client’s first flagship project in a major Indian city, we felt that there was a need to filter incoming leads for authenticity. We carried out on-site training, recruited people with the appropriate skill set and expertise, developed an efficient governance model, and used contact ability-boosting tactics. We also conducted an authentic need analysis to pitch the best suitable option to the end customer. All of this led to an increased customer site visit ratio that led to better one-on-one connections with the sales team, thus resulting in increased sales.

Client  – An enterprising real estate company formed by a collaboration between an Indian and a Japanese group.

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Real Estate

Key Results

  • 6%
    Increase in contactability.

  • 19%
    Increase in pitch rate.

  • 116%
    Surge in site visits.

Testimonials

We love our customers, our customers trust us

We find ARCIS quite dependable and authentic! The team has extensive knowledge on domain & expertise in operational delivery. They take independent ownership of our portfolio; ensuring service-level agreements are met effectively.

AGEAS Federal Life Insurance company limited

The team from ARCIS that works for us is dependable, and they ensure they use excellent resources to provide on-time delivery. Kudos!

Mr. Nidhish Moghe Director Finance, Bausch & Lomb India Pvt. Ltd.

I have witnessed how the teams at ARCIS are motivated to work in a collaborative system and achieve targets. They are dependable, and their authentic approach makes our experience even better.

Mr. R. Sankar Head - Customer Retention (CVP), CANARA HSBC Life Insurance

We have had a long-standing relationship of over a decade now with ARCIS, which speaks volumes about the work ethic that’s displayed.

Mr. Kunal Chief Operations and Customer Services Officer, AVIVA Life Insurance

About ARCIS

Our domain and tech expertise let you unlock your full potential.

ARCIS has effectively established itself as a service partner of choice in the business process management area thanks to its more than three decades of experience in reorganising business processes and developing end-to-end solutions fueled by domain expertise and digital transformation. As an all-inclusive service partner, ARCIS helps its clients reduce their costs and enhance efficiency.

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30+

Years of
experience

99%+

Better process quality

8+

Offices and Delivery Centers

1200+

Employees
worldwide

Founder

Rohit Arora

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Board of directors

Akshay Saluja

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Vivek Malhotra

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Leadership Team

Chandresh Mathur

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Sachin Shukla

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Beyond Business –
Our Commitment to Society

We consider ourselves a product of education and believe that education can be the stepping stone to a better life. Our efforts are towards bridging the digital divide that encompasses underprivileged children. The objective is to provide them with the capabilities and skills to meet the demands of the next-gen digital economy.

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180+

Featured Campaign

200+

Dedicated Volunteers

3000+

Lives Impacted

Is your future here?

We believe in nurturing talent and growing together. If you’re looking for a career that challenges you and brings the best out of you, then get in touch with us. Check out the current vacancies and apply right away!

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Contact Us

Get in touch with us for any queries, comments, or service-related enquiries. We’d be happy to connect with you.

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