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Overview

Digitalising outsourced processes to optimise human intervention and reduce costs.

The telecom sector forms the backbone of today’s day-to-day communication across the planet. One can’t imagine a world without the various forms of communication technologies we have today. Having said that, due to very high demand, it’s pertinent to ensure that the delivery pressure in the telecom industry is well balanced with the revenue per user for sustainable growth. Customer excellence and technology go hand in hand to achieve milestones in this aspect.

ARCIS is a pioneer in transforming the telecom industry’s credit rating and KYC processes. We partner with our customers to raise industry standards. A long time ago, we moved from a paper-based model to a digital platform to ensure instant connection activations and 0% fraudulent connections on our portfolios.

We manage end-to-end customer life cycles, starting from acquisition, KYC, risk segmentation, credit rating, and onboarding activities with collections and customer services.

We understand the importance of cost optimisation in the telecom sector today and focus on integrating technology and people to minimise manual operations and automate processes to leave an intelligent process at work.

Asset 19

100%

Integrity of Data

Asset 20

24 Days to 4 Hours

Great Reduction in TAT

Asset 21

100%

Digital, No Paperwork

Case Study

Telecom

Rule-based underwriting engine to profile and assign a credit limit on customer onboarding

We digitalised the pen-and-paper model of customer profiling and onboarding for a publicly listed telecom company in India. The new process allowed information to seamlessly flow from the client system to our systems in real-time via web services. There was no need for warehouses to store hard reports; MIS was quick, and report retrieval was as simple and instant as clicking a button.

Client  – One of India’s top telecom companies.

View Case Study
Telecom

Key Results

  • Reduction in TAT
    From 48 hours to 2 hours.

  • Authenticity and Transparency
    GPS-tracked visits.

  • Physical to Digital
    From stocking paper to easy digital retrieval.

Services

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