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Do you know?

Do you know?

Do you know?

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Overview

Optimising customer interaction and experience

Customer engagement has become more important than ever. Customers must be recognised and engaged in order to maintain a healthy dynamic based on trust and accountability. To address the same, at ARCIS, we offer a multi-geographic contact center fully equipped with efficient enablers to guarantee a seamless client experience. As a technology-driven company, we make use of system integration, linguistic support, preview, and predictive dialers, and hold ISO 27001 certification. Through our competitive pricing and ownership of delivery, we ensure that our services enable you to deliver the best possible experience to your clients.

₹

INR 5000 Crore

Worth of Premiums Collected Annually

5.6 Crore

Customers Serviced through Contact Centers

93%

Customer Retention

12

Regional Languages Supported

Benefits

    • Boost ROI through outcome-based pricing and service-level agreements.
    • Command volume and seasonality by using flexible, scalable plans.
    • Real-time authentication of digital workflows.
    • Experience peace of mind as our solutions seamlessly integrate with your platforms.
    • Improve TAT through agile methodologies.

Solution

Customer Engagement

Authentic customer interaction and resolves any early warning signs.

Sales

Customer acquisition via online and offline modes to cross-sell and upsell to existing customers.

Customer Retention

Addresses customer grievances and retains existing customers.

Pre-Issuance Verification

Ensures the authenticity of customers and resolves any mis-selling of products/services.

Collections

Includes premium fees, subscriptions, or premiums online or through last mile connect.

Customer Services

Manages service requests, queries, product information dissemination, and customer empowerment.

Welcome Calling

Onboarding customer assistance by addressing any queries about the products/services.

Experts that made us pioneer!

Experts that made us pioneer!

Sachin ShuklaVice President, Operations Delivery

Sachin is a seasoned professional with over 16 years of experience in the Life Insurance and Banking industries. He has a proven track record of applying appropriate operational strategies and practical solutions into delivery to maximise performance.

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