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Overview

An end-to-end approach towards a seamless customer life cycle – one neck to hold

Today, it’s very critical for the industry to have a clean onboarding of a customer and thereafter retain him or her for the entire promised tenure. Customers, on the other hand, anticipate an engagement in which proactive information is readily available and claims are simple to obtain. That’s where we come in.

We bridge and connect through engagement models that leave the customers fully aligned, informed, and engaged. Managing the complete life cycle, from verifying a clean sale to having an engaged customer at multiple points, results in customer retention year after year. Broadly, our touch points include and are not limited to policy issuance, policy servicing, managing persistency, and handling claims.

We bring high contact ability and quality scores to customer onboarding, excellent engagement numbers, and a 90%+ persistency ratio in retaining customers.

We pride ourselves in delivering unmatched results and reinventing processes for the ever-evolving insurance industry!

10+ Years

Experience in Managing Insurance Portfolio

98%

Successful Closure in the Validation Process

Asset 14

9+

Insurance Companies as Clients

90%+

Renewal Premium Collection

20-30%

Cost-Saving as Compared to In-House Team

INR 28,000 Crore

Worth of Premium Collected from Over 67 Lakh Customers

Case Study

Life Insurance

Created a Wholesome Customer Lifecycle with a Real-Time Overview

To combine the contact centre, field teams, and an online view with the reporting of transactions in real-time, we developed an ecosystem called “One Platform”. The platform was praised for requiring fewer customer follow-ups and service postponements. On the other side, improved customer satisfaction prompted bigger collections and the digitalisation of procedures, which rendered obsolete the widely accepted paper-and-pen model. The compliance team was pleased that all transactions were digitally attested to by evidence such as images, videos, GPS coordinates, and time and date stamps. The transaction’s cycle time was also reduced considerably.

Client  – One of India’s top life insurance companies.

View Case Study
Insurance

Key Results

  • Reduced
    Process turnaround time from 48 hours to 2 hours.

  • Regulatory Compliance
    Processes with digital proofs like photographs, time and date stamps, etc.

  • 40% to 80%
    Increase in premium collections.

Services

Acquisition

  • Lead Warming
  • Upsell/Cross-Sell
  • Service to Sales
  • Pre-Policy Issuance Checks

Onboarding

  • Data Capture and Validation
  • Policy Login
  • Validation and Welcome Calling
  • Dispatch and Return Management

Renewal and Retention

  • Premium Collection
  • Engagement
  • Lapse Conversions
  • Surrender Retention

Customer Engagement

  • Wellness Management
  • Policy Endorsements
  • Query Management and Service Requests
  • Service Feedback Engagement

Finance

  • Premium Application
  • Premium Reconciliation
  • Maturity and Foreclosure Payouts
  • Reporting and Analysis

Claims Management

  • Claims Data Capture
  • Claim Management
  • Claims Adjudication
  • Claims Validation Checks

Experts that made us pioneer!

Experts that made us pioneer!

Sachin ShuklaVice President, Operations Delivery

Sachin is a seasoned professional with over 16 years of experience in the Life Insurance and Banking industries. He has a proven track record of applying appropriate operational strategies and practical solutions into delivery to maximise performance.

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