Privacy Policy

(1) Introduction

At ARCIS (“we”, “us”), we are committed to protecting the privacy of individuals who interact with our website, products and solutions. This notice explains how we collect, use, and safeguard your information.

(2) Information We Collect

We collect personal information you voluntarily provide when you:

• Register on our site
• Subscribe to newsletters
• Contact us for services

This may include your name, mailing address, phone number, and email address.

(3) Use of Personal Information

We use information collected to:

• Personalize user experience
• Respond to customer service requests
• Process transactions and service requests
• Send administrative or promotional communications

(4) Data Disclosure & Third Parties

We do not sell or trade personally identifiable information. We may share information with service providers who help operate our website and deliver services, as long as they agree to keep information confidential.

(5) Cookies and Tracking

We use cookies to help improve your experience, remember browsing preferences, and compile usage statistics to improve our site.

(6) Security Measures

We implement a variety of security technologies and procedures to help protect your personal information from unauthorized access, alteration, disclosure or destruction.

(7) Data Retention

We retain your personal information for 3 years until data principal uses his or her rights or as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

(8) User Rights / Access & Correction

User Rights

• Access and Review : You have the right to access and review the personal information that ARCIS holds about you. This includes information collected directly from you or obtained from third parties. Upon request, we will provide you with access to the personal information we hold, along with details about how we use it.
• Correction and Update: You can request correction of any inaccuracies or incompleteness in your personal information held by ARCIS. We strive to ensure that your information is accurate and up to date. If you believe that any information, we are holding is incorrect or incomplete, please contact us at contactus@arcisindia.com promptly to correct or update it.
• Deletion : You have the right to request deletion of your personal information held by ARCIS, subject to legal and contractual obligations. Upon receiving a valid deletion request, we will securely delete your personal information from our records, unless retention is necessary for legitimate business purposes or legal compliance.
• Restriction of Processing: You may request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or the processing is unlawful. While processing is restricted, we will continue to store your information till 3 years but will not actively process it.
• Objection to Processing: You have the right to object to the processing of your personal information, including for direct marketing purposes. If you object to such processing, we will no longer process your personal information for those purposes unless we can demonstrate compelling legitimate grounds for the processing that overrides your interests, rights, and freedoms.
• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

To exercise your rights regarding your personal information held by ARCIS, please contact us using the contact details provided at the end of this Privacy Policy. We will respond to your request promptly and in accordance with applicable laws.

(9) Regulatory Compliance and Legal Bases

Data Security

ARCIS implements appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or alteration. These measures include encryption, access controls, and regular security audits.

Third-Party Disclosure

Your personal information may be shared with third-party service providers, affiliates, or partners to facilitate our operations and improve service delivery, subject to your consent. We take appropriate measures to ensure that these entities adhere to the same data protection standards as ARCIS.

Legal Disclosure

ARCIS may disclose your personal information without your consent in the following circumstances:

• Legal Compliance : When required by law, regulatory authorities, or legal processes.
• Protection of Rights : To protect and defend the rights, property, or safety of ARCIS, our users, or the public.
• Fraud Prevention : To prevent or investigate potential fraud or illegal activities.

(11) Breach Notification

In the event of a data breach involving your personal information, ARCIS is committed to notifying you promptly if the breach poses a significant risk to your rights and freedoms. We will also notify relevant authorities as required by applicable data protection laws. We will notify via email to all our subscribed users whose data is breached. Our notification will include details about the nature of the breach, the types of information affected, and our mitigation efforts.

(12) Contact Information

In case you have any questions about this statement, you can write an email to ARCIS at contactus@arcisindia.com

ARCIS reserves the right to change this Privacy Statement from time to time consistent with applicable privacy laws.