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Overview

Bringing transparency, ease, and velocity to the loaning process

We have been the preferred services partner for leading Indian banks and NBFCs in the retail banking space. In a relationship spanning over 23 years, we have evolved along with our clients and the market, proactively adapting to customer needs as it exploded from being a purely seller’s market to the current buyer’s market.

Together, we have established process benchmarks as well as automation tools for greater data transparency and control. At times we have been preferred over the principal’s captive outsourcing unit in India for rolling out new products in the market to outflank the competition. As a strategic partner that shares risks, and has the technical expertise, a global perspective, and the capacity to deliver, we have been using industry-leading tools and solutions to help our partners in the banking sector outrun their competition.

Asset 15

INR 500 Crore

Worth of Self-disbursed Loans Annually

INR 7000 Crore

Worth of Loans to Date

Asset 17

20+ Banks and NBFCs

Receive our Services Across the Country

INR 1800 Crore

Handling Volume in Mortgage Processing and Underwriting Annually

Case Study

NBFC

Effectively managing customer engagement to create new business

We set up a customer management process for a leading NBFC in the country. The manual landlines were moved to PRIs with a relevant IVR to assist customers. We mined approximately 50 lakh records to confirm their accuracy. Records from multiple Excel sheets were updated into a database platform. The platform integrated the customer query with the service request through a ticketing system. Remote processing teams could view service requests in real-time. Through this, they not only managed the resolution within the agreed-upon TAT but were also able to bring in much-needed transparency, velocity, and effectiveness in service. We have grown from a team of 3 people to 40, converting a cost centre into a profit centre.

Client  – A leading NBFC in the country.

View Case Study
Banking

Key Results

  • Customer Engagement
    From zero to >98% first call connect-rate.

  • Analytics
    Automated Querying and Service Requests.

  • Profit Centre
    Added new business based on cross-selling and upselling.

Services

Transaction Processing

  • Application Processing
  • Data Entry/OCR
  • PDCCC Processing
  • Charge Slip Processing

Verification

  • Review of Application
  • Review of Documents
  • Physical Identity Verification
  • Address and Reference Checks

Customer Services

  • Nodal Desk
  • Escalation Desk
  • Direct Customer Walk-Ins
  • Banker Meet Sign-Off

Back Office

  • Loan Foreclosures
  • Collections
  • Loan Settlement
  • New Loans and Pre-Disbursal Queries

Acquisition Activities

  • Outbound
  • Sourcing Desk
  • Field Services

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