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ARCIS eServices

Solus

Insurance

Our bouquet of services for the Life & General Insurance includes:

SALES SUPPORT

  • Product awareness campaigns
  • Fulfillment for web-sales
  • Cross-sell and top-up programs
  • Analytics for customer segmentations
  • Support for rural percolation
  • Feedback collation and analysis
  • Switch-over’ campaigning
CUSTOMER RETENTION
  • Reminder calling
  • ECS awareness
  • ECS bounce follow-up
  • Retention & collection
  • IVRS payments
  • Dispute resolution
  • Servicing of endorsement requests
  • Skip trace for NC customers
  • Resolution support for suspense cases
CUSTOMER SERVICE
  • Web & mail query resolution
  • Satisfaction surveys
  • Vernacular support
  • Support for withdrawn products
  • Fund performance queries
  • Membership calling - change of address,
  • contact details, etc.
COMPLIANCE & AUDIT SUPPORT
  • Managing compliance audits for branches
  • Assisting branches with ISO or other audits
  • Carrying out pre-audits for branches
  • Data entry
  • Client analytics & reporting
  • Campaign response tracking
  • Cash management services
  • Mailroom management
  • External call centre monitoring
  • Inwarding desks
  • Customer satisfaction surveys
CUSTOMER ON-BOARDING
  • Welcome calls & meetings
  • PD delivery & awareness creation
  • Redressal facilitation & feedback collection
  • Contact detail updation
  • Profile enrichment for cross sell / up sell
  • Reference generation (in return for rewards)
  • Updates on rewards/loyalty programs for returning customers
CUSTOMER REINSTATEMENT
  • Addressing APH cases
  • Addressing early lapse
  • Calling & field based reinstatement activities
  • Skip trace for NC customers
  • IVRS payments
  • DGH – physical and/or phone binding
AGENT MANAGEMENT
  • Agent recruitment support
  • Agent training support
  • Agent lifecycle interventions
  • Agent retention (VoA programs)
  • Support for loyalty activities/programs