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ARCIS eServices

Solus

Banking

ARCIS offers a wide range of services for the banking and financial services sectors which are time and market tested for over two decades now:

CREDIT VERIFICATION

Transaction Processing

  • Review of application forms
  • Review of supporting documentation
  • Validation of identity of applicant
  • Data duplication checks

Customer contact

  • Residence and business address checks
  • Telephone number checks
  • Reference checks
CREDIT ASSESSMENT

  Transaction Processing

  • Defining parameters for lending
  • Review of financials of the applicant
  • Review of collateral security
  • Calculating loan eligibility

  Customer contact

  • Interview with the applicant
  • Profiling credit risk customers
  • Ascertaining applicant’s repayment capacity
CUSTOMER MONITORING & MAINTENANCE

  Transaction Processing

  • Receivables monitoring
  • Monitoring of working capital limits
  • Monitoring of share prices
  • Demographic profiling credit risk customers
  • Periodic documentation review
  • Periodic call back of securities

Customer contact

  • Outbound calls for Telemarketing of financial products and other products and services
  • Outbound calls for credit checks for financial products and other services
  • Inbound customer service for financial products.
  • Comprehensive query mapping
  • Query monitoring and resolution
COLLECTIONS/RECEIVABLES MANAGEMENT

  Customer contact

  • Automated reminder letters to customers
  • Follow-up with customers
  • Telephonic
  • Physical visits
COLLECTIONS/RECEIVABLES MANAGEMENT

  Transaction Processing

  • Processing of loan applications
  • Processing of credit card applications
  • Insurance claim processing
  • Charge slip processing for credit cards
  • Cheques Processing
  • Share Transfer Services
  • Bank Account Reconciliation
  • Asset Accounting & Asset Management